Operational excellence - Wisemen

Operational Excellence

Digital operational excellence is aimed at achieving a sustainable increase in performance that aligns with the goals defined in your digital strategy.

In other words, at achieving higher efficiency, effectiveness and flexibility by using for example apps, webplatforms and emerging technologies.

“go for a holistic approach towards technology, processes and organization.”

The best digital strategies aim for both higher operational efficiency and better customer experience. In order to achieve that goal they have to undertake steps during all phases of the customer journey including go-to-market, operations and support.

Have an end-to-end approach regarding digitization
Shift mindset from a process to thinking about the entire organization
Rething how value is delivered to the end user
See every change to the proces through the eyes of the customer and employee

The start of improvement, is recognizing the need.

Through countless iterations you and your team will be able to optimize and create best practices. These can vary from company wide processes such as the merging of departments, to a concrete measure such as switching from Excel to CRM. The goal remains to create efficiency, predictability, robustness, trust, transparency, master data systems, security and compliance. For example by:

Automating backoffice processes
Administrative simplification
Shared data, applications and technology between departments
Data architecture operations such as data grids, big data-as-a-service or serverless data

“you say, what?!”

Stock management systems
Custom enterprise applications
Chatbots to automatically answer customer questions
Introduction of rpa (robotic process automation)
Sales or calculation tools
B2B ordering systems or webshops
Easy to use mobile applications
Connecting different IT-systems minimizing manual labor

By focusing on operational excellence you establish faster, simpler and further automated processes. Seamless integration across the entire value chain of your business is a prerequisite to meet the expectations of speed in the digital age and to successfully undertake digital transformation.

Customer experience

Create digital experiences that are meaningful, creating convenience, always available and instant gratification. Customer experience is the new loyalty.

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Create a digital culture that looks outside-in, radiates ambition, promotes ownership, functions agile and values collaboration. Forming the foundation of a company focussing on innovation.

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“Stop thinking up new things. Start testing new things.”

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